Advice Centre

Who are we

We give friendly, non-judgemental and confidential advice. It’s a totally free service too, and because the Students’ Union is independent from UWE, our advice is impartial and unbiased, and nothing you tell us will appear on your UWE file.

Come and see us for advice about housing and academic issues, financial queries and employment problems.

Going to University can be a nerve-racking time, so we’re here to help you settle in at the start of term. You can drop in, make an appointment or contact an adviser by phone or email. You can find all of our contact details in the Contact Us section below. 

If you want to know more about how we are complying with the General Data Protection Regulation (GDPR) please see below:

Confidentiality Policy & Procedure and Privacy Statement


Working Hours: Tuesday-Thursday, 10:00-16:00.

Hello, my name is Clare (and I am a chocoholic!). I have worked at The Students’ Union since 2000; firstly, as an Adviser and then more recently becoming Advice Service Manager.

Before this, I studied at the University of Derby and gained a degree in Education. During my final year, I was elected as Welfare Sabbatical, where I spent a year working with students on welfare matters and contributing to the direction of the Students’ Union.

As Advice Service Manager I am responsible for the quality of advice, strategic direction and promotion of the service, maintaining the effectiveness of policies and procedures and adhering to the Advice Quality Standard.

My job is very rewarding as the work we do sees a lot of positive changes to the lives of students.

Working Hours: Monday - Wednesday, 10:00-16:00.

Hi there! My name is Sarah, and I have been working in the Advice Centre, as an Adviser, for over ten years. Before that, I was a full time UWE Bristol student, studying a degree in Drawing and Applied Art. Before my degree, I worked in social housing where I started my career in advice.

In my role as an Adviser, I offer advice mainly on housing and academic issues and work to support students through university processes and procedures, to help try to find practical solutions to everyday problems. Most importantly, I have a very cool haircut and wear DMs!

Working Hours: Monday 10:00-14:30, Tuesday, Thursday and Friday 10:00-16:00.

Hello, my name is Phill. I have worked in the Advice Centre in The Students’ Union since September 2016; providing independent support and guidance on issues ranging from housing concerns to academic problems.

I am a two-time UWE Bristol alumni, having completed a degree in BA Hons in Time Based Media in 2004 and a PGDip and QCG in Careers Guidance in 2010.

I love working here as I have the chance to make a real difference to students’ lives whilst advising on a diverse range of issues. Empowering students to overcome a challenge that they are facing makes my job fun.

In my spare time I am a lifelong Macclesfield FC supporter.

Working Hours: Monday - Friday, 10:00-16:00.

Hi, my name is Sue, and I have worked in the Advice Centre since May 2019. Before that, I worked at UWE Bristol for over 20 years and have a wealth of University knowledge and experience as a result. The majority of my time at UWE Bristol was student-facing, predominantly as a Student Support Adviser.

I left the University in August 2018, but couldn’t stay away and returned as a Student Adviser at The Students’ Union! I consider my current role as a privilege. I continue to independently and impartially support students daily, striving to make a positive difference and improve the student experience wherever possible.

Owing to my own lived experience, I have a particular passion for supporting mental wellbeing. I am a qualified Mental Health First Aider and a Champion for the Time to Change Mental Health Campaign, as an employee and also as a volunteer within the community and beyond! I am also a lived experience guest speaker, encouraging others to have a voice and disclose their mental ill health for positive outcomes.

Working Hours: Monday - Friday, 10:00-16:00.

Hello, my name is Holly. I am the newest member of the advice team, after joining in September 2021.

My role in the Advice Centre is to provide support and guidance to students on a range of issues such from accommodation to academic concerns. I am a UWE Bristol alumnus, after studying here for my BSc (Hons) in Psychology and my MSc in Health Psychology. As I am a recent student at UWE, I have personal experience with living on campus and around Bristol and the issues that can affect students.

Due to my background in psychology and other mental health roles that I have done, I have a passion for supporting students’ mental health and wellbeing. This role has given me the opportunity to make a real difference to the lives of students.







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