Overview

The students’ Union at UWE – Front of House/ Reception Support

We are seeking Front of House/ Reception Support for The Students' Union building on Frenchay and Glenside Campus.

We are looking for approachable individuals with customer service and/or administrative experience. The role will involve manual handling tasks, such as moving furniture and organising/ setting up spaces.

You will act as the first point of contact at The Students’ Union; dealing with deliveries, enquiries, taking phone calls and supporting open and close set-up, including, cleaning and tidying spaces as well as supporting the building during events.

Must be available to 2 weeks of training and onboarding on WC 24^th August 2026 & 31st August 2026

Reception shift will start from September 2026

Casual shifts are for term time only and to support with open days/training/SU campaigns

We are ideally looking for students wanting to work around 5-15 hours per week during term time, however hours are casual and may or may not be available depending on the time of the year and footfall on campus.

When available, shifts will be available during our welcome period 2026, term-time hours and open days. These hours will reduce during the summer months/ non-term time and in line with footfall (as above).

There may also be weekend and evening work available during key times of the year.

Duties:

• To act as the first point of contact at The Students’ Union, including meeting & greeting visitors and signposting and informing about SU & UWE services
• Answering and forwarding phone calls
• Filtering face-to face queries, phone calls and emails
• Responding to emails sent to the main generic account and calls to main SU phone number (diverting to UWE or SU as required)
• Keeping SU Premises and entrance areas tidy- Set up and take down meeting rooms/SU spaces, for events & meetings, regular moving & storing of equipment and cleaning where required
• Selling memberships and items using MSL Software
• To provide administrative support to all Students’ Union departments as authorised by the Buildings Manager (including sorting and distributing post, transport bookings, visitor parking etc)
• Complete opening and closing reception procedure and reporting issues as required
• Assist and support SU events

Skills & Experience:

• Admin skills
• Use of the Microsoft suite (Word, Excel, Outlook & Teams)
• Great customer service skills
• Excellent communication skills
• Confident communicating in-person, on the phone and via email

Hours:

We are looking for students who will be available to work from September 2026 and throughout the 2026/27 academic year.

We are ideally looking for students to work around 5-15 hours per week during term time and 15-25 hours during the welcome period, however hours are casual and may or may not be available depending on the time of the year and footfall on campus.

When available, shifts will be available during our welcome period 2026, term-time hours and open days. These hours will reduce during the summer months/ non-term time and in line with footfall (as above).

There may also be weekend and evening work work available during key times of the year.

Hourly Rate:

 £13.44 per hour 

*Please note this hourly rate will be inflated to include holiday pay

Location: 

Based at Glenside and Frenchay Campus, staff will be allocate to either location

Additional Information:

The role will involve manual handling tasks, such as moving furniture and organising/ setting up spaces.

You will act as the first point of contact at The Students’ Union; dealing with deliveries, enquiries, taking phone calls and supporting open and close set-up, including, cleaning and tidying spaces as well as supporting the building during events.

Application procedure:

Please do not apply for this position if you will not be returning to UWE in September 2026.

To apply for this role, please download an application and Equal Opportunities form. and return to surecruit@uwe.ac.uk 

Application Deadline: Monday 13th April 2026 12pm

*Please note, no applications will be accepted after this deadline

Make sure you mention the JobShop when applying!

Here at The Students’ Union at UWE, we acknowledge that AI could be viewed as a useful tool to support you with completing an application form.

We also understand that AI can support accessibility and inclusion.

However, we’d like to take the opportunity to remind you that we are specifically looking for individuals who embody our organisational values and behaviours and align with our strategy.

Therefore, we would recommend that if using AI, you ensure that your application if still an authentic representation of your skills, experiences and attributes and that you have the skills, experiences and qualifications outlined within the  the position you are applying for.

If you have any questions, or would like to discuss further, please email surecruit@uwe.ac.uk