We can help you with lots of areas of your student experience, however, the main reason to be at university is to study.
All areas of your studies are governed by a set of rules known as the ‘academic regulations'. For some students they can be difficult to understand as they cover a vast range of issues you may come across in your time as a student, such as resits, changing modules, needing an extension, reasonable adjustments and degree classification. For answers and information on a range of academic matters please see the following link:
The best people to ask about these types of queries are UWE Student Support Advisers and/or your programme team. Although the Advice centre would be more than happy to support you if you were not sure who to speak to first!
Sometimes you may have issues that are slightly more complicated. This is where the Students’ Union Advice Centre can help. This could be if you want to appeal a mark, make a complaint about something you are not happy about or need support with an assessment offence allegation.
The academic appeal procedure enables students to raise concerns regarding potential irregularities in the assessment process, following the publication of results from an exam board, or the outcome of an assessment offence panel. Simply put, if you believe UWE have done something wrong, then you can consider submitting an appeal.
If you feel you have a ground to appeal the Advice Centre can support you with that process by explaining how everything works, checking drafts and helping you to make your appeal as strong as possible.
Just remember that an appeal needs to be submitted within 10 working days from the official publication of your mark. So, if you want the Advice Centre to support you, you need to act fast!
UWE take plagiarism, collusion, cheating and other breaches of assessment regulations very seriously.
Where the University believes one of the above may have happened, it will be investigated.
If you receive an email from your faculty regarding an assessment offence allegation, then we urge you to get in touch with us as soon as possible. We are here to support you through the process, offer guidance on the policy and procedure and accompany you to a meeting if required.
Please click on the link if you want to know more about The Assessment Offences policy
You're here to study but sometimes things can go wrong and you may receive a letter from UWE about a disciplinary meeting or concerns about your behaviour/fitness to study. If this happens, please contact the Advice Centre for support and guidance. The issues raised by the University may fall under one of the following policies:
The Student Conduct Policy (PDF) relates to non-academic disciplinary matters and sets out how the University deals with circumstances where students are alleged to have breached the standard of conduct.
The University provides a number of programmes of study where students’ professional suitability to register for and undertake the programmes require assessment and monitoring by the University. The University needs to be satisfied that students admitted to, registering for, and undertaking such programmes are professionally suitable to do so. If concerns are raised they will be dealt with under the Professional suitability and conduct procedure (PDF).
There may be times when a student’s physical or mental health may mean that they pose a risk to themselves, to other students or to the activities of the University, and where risk management needs to be coordinated across the University. These cases will be managed through the University's Fitness to Study Policy (PDF).
All feedback, both positive and negative, is useful to the University to make sure they are providing the best student experience possible. A ‘complaint’ is defined as an expression of dissatisfaction requiring a response. So, if there is something about your university experience that you are unhappy with, then the complaints process is the way to go.
The complaints process is made up of three stages. You can find out more about these here: www.uwe.ac.uk/complaints/.
If, after the UWE complaints process has finished, you still remain unhappy, then you may be able to take your complaint to the Office of the Independent Adjudicator for Higher Education (OIA).
The OIA is an independent body for the review of student complaints. The OIA will only review certain types of complaints so for more information about the OIA check out www.oiahe.org.uk
If you feel that you want to make a complaint, please contact the Advice Centre. We are here to offer independent guidance and support through the complaints process.
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